Finding the right restoration company is vital for success in fixing issues & building projects
For those questions that you may have, we have the answers for you! In fact, we will get you the answers you didn’t even know you needed to be aware of. We look out for each of our clients, and get them what they need in their ‘hour of need’.
General Restoration FAQ’s
We primarily service Salt Lake County, Utah County, Tooele County, Davis County, Weber County, and Wasatch County, but we are available to assist throughout the entire state of Utah.
The duration of the restoration process can vary depending on the extent of the damage and the specifics of the job. During our initial assessment, we provide a projected timeline for the completion of the work.
RainFire Restoration helps clients navigate the insurance claims process by providing detailed documentation of damages and repairs needed. We communicate directly with insurance companies to ensure claims are processed smoothly and efficiently.
To get a quote, you can call us directly at (385) 336-7246, or you can visit our website and fill out a request form. We’ll schedule a consultation to assess the damage and provide a detailed estimate.
Yes, we offer 24-hour emergency services to address urgent restoration needs immediately. You can contact us any time at (385) 336-7246 for emergency assistance.
RainFire Restoration specializes in restoring properties affected by water, mold, smoke, and fire damage. We also handle other related restoration needs such as odor remediation, sewage backup, and structural drying.
Our team is certified by the Institute of Inspection, Cleaning and Restoration Certification (IICRC), ensuring that all technicians are trained to handle your restoration needs professionally and effectively.
Yes, RainFire Restoration is equipped to handle damage restoration for both residential homes and commercial properties. No job is too big or too small.
We conduct a thorough assessment and use only high-quality materials and techniques. Additionally, final inspections are carried out to ensure the restoration meets our high standards and your satisfaction.
Immediately call us at (385) 336-7246 for quick assistance. Avoiding delay can minimize further damage and potentially reduce the restoration costs. Our team will guide you through the steps to secure your property and begin the restoration process.
Mold Remediation FAQ’s
Often it is. Mold exposure can trigger allergies, asthma flare-ups, coughing, wheezing, and irritation (especially for kids, the elderly, and immunocompromised people). If unexplained sicknesses or chronic symptoms start or worsen at home, treat it as a real risk and fix the moisture problem first, contact us any time at (385) 336-7246 for assistance.
Usually only when it’s caused by a covered, sudden event (like a burst pipe). Mold from long-term leaks, neglect, or humidity issues is often excluded or limited. Always check your specific policy and document the cause, contact us any time at (385) 336-7246 for assistance.
Sometimes. If the work is well-contained and limited, you may be able to stay out of the contained area. You should strongly consider leaving if:
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Large areas are affected
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HVAC is contaminated/being worked on
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Anyone at high risk (immunocompromised health problems) who lives in the home
Pros will use containment/negative air to reduce cross-contamination.
Contact us at (385) 336-7246 for an assessment and assistance.
It depends on size, moisture, and demolition needed:
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Small jobs: 1–2 days
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Moderate: several days
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Large/complex (multiple rooms, HVAC, structural drying): 1–2+ weeks
The real time killer is drying and rebuilding, not just “spray and wipe.”
Hard, non-porous surfaces can often be scrubbed and dried.
Wet, moldy porous materials (drywall, insulation, carpet padding, some ceiling tiles) often need removal, because mold penetrates and can be impossible to fully eliminate
If you have any questions which is which, contact us any time at (385) 336-7246 for assistance.
Not as a routine practice. Authorities caution that bleach/biocides aren’t generally recommended as the default approach for mold cleanup, and they’re especially unreliable on porous materials. Also: never mix bleach with ammonia or other cleaners.
A common rule we follow and recommend: you never know the type of mold, and many homeowners do not know how to handle it safely with proper precautions. Beyond that (or if it’s in HVAC, or there’s major water damage), bring in the RainFire Restoration pros., contact us any time at (385) 336-7246 for assistance.
When you suspect that mold is present and affecting your health is an especially good time to call us. We test and give you the results to inform your decisions. If you can already see mold and there’s moisture damage, you typically don’t need testing to justify removal. Testing helps when:
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After a flood or water damage
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Mold is suspected but not visible
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You need a baseline/clearance plan
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There’s a real estate or legal reason
Look for:
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Musty odor
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Visible spotting/discoloration
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Water stains, bubbling paint, warped drywall
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Repeated allergy-like symptoms at home
Call us at (385) 336-7246 for assistance.
Moisture + time. The usual culprits are leaks, flooding, high indoor humidity, poor ventilation, wet building materials, or condensation. No moisture, no mold problem.
Smoke Damage Repair FAQ’s
Yes. Smoke particles can contaminate filters, coils, ducts, and blower components, then redistribute odor/irritants. At minimum, follow credible guidance to change filters more frequently; for real fire events, get a professional inspection/cleaning if contamination is suspected. Contact us anytime at (385) 336-7246 if you have any concerns.
Many hard goods (metal, glass, and some sealed wood) can often be cleaned. Soft goods (carpet, upholstery, mattresses) are hit-or-miss depending on exposure and odor penetration. Salvageability is determined by contamination depth and whether odor returns after cleaning.
Small, light residue in a single area might be DIY with proper PPE and methods. But if you have heavy soot, widespread odor, HVAC involvement, or health symptoms, a RainFire Restoration professional is the safer call.
Contact us anytime at (385) 336-7246 for assistance.
Often, yes, for covered fire events, including cleaning, odor removal, and repairs, but the exact scope depends on your policy, cause of loss, and documentation. Start the claim early and keep a photo log + item lists. We can help you navigate it all. Contact us anytime at (385) 336-7246.
Typical ranges:
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Minor: a few days
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Moderate: a few weeks
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Severe: months (especially when demolition + rebuild is needed)
Real timeline depends on affected rooms, material removal, and odor penetration
Call (385) 336-7246 to get an assessment.
They remove the odor source first (charred/unsalvageable materials), then combine deep cleaning with deodorization methods like hydroxyl/ozone (when appropriate), thermal fogging, and air filtration depending on the structure and contents.
Contact us anytime at (385) 336-7246 to inspect the damage.
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Confirm the site is safe/cleared
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Ventilate when safe (open windows/doors)
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Call insurance and document damage (photos/video)
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Avoid DIY scrubbing of soot on porous surfaces (it can smear and embed)
We can walk you through the whole process and make sure the essentials are taken care of first
It can be. Smoke residue can include fine particles and chemicals that irritate lungs/eyes and worsen asthma, especially for kids, seniors, and people with respiratory conditions. If odor and residue are present, treat it as a health issue, not just a smell
Look for persistent smoke odor, yellow/brown staining, haze on surfaces, irritation/coughing indoors, or HVAC filters darkening quickly. Smoke can spread far beyond the room where the fire occurred. Call us at any time (385) 336-7246 if you have any concerns.
Usually, yes, if soot residues are physically removed and odors are neutralized at the source. Some porous materials (insulation, certain textiles, heavily affected drywall) may need removal/replacement if contamination is deep. To get started contact (385) 336-7246 to begin the process.
Flood Damage Repair FAQ’s
Do three things:
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Document everything before demo (photos/video, lists)
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Notify your insurer ASAP
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Keep receipts for emergency mitigation (pumps, fans, dehumidifiers, hotel)
To get started, contact (385) 336-7246 to begin the process.
Most effective prevention stack:
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Improve drainage/grading away from the foundation
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Maintain gutters/downspouts
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Install/maintain sump pump (battery backup)
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Seal foundation cracks
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Consider backflow valves for sewer risk
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Use water alarms + smart shutoff valves
Usually not if it’s “flood” (rising water). Flooding is often covered via a separate flood policy, while some “sudden and accidental” internal water events may fall under homeowners’ coverage. Always verify the cause-of-loss language in your policy.
We can help you navigate it all, contact (385) 336-7246 to begin the process.
DIY can work for very small, clean-water events with quick drying. You generally need a RainFire Restoration pro when:
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water is contaminated
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affected area is large
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water reached HVAC, walls, insulation, subfloor
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you can’t dry it out fast or safely
To get started, contact (385) 336-7246 to begin the process.
Floodwater is often treated as contaminated because it can carry sewage, chemicals, and microbes. The contamination level (water “category”) drives what safety measures and material removal are required.
Rules to be guided by:
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Hard, non-porous surfaces: usually cleanable
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Porous/absorbent materials (carpet pad, ceiling tiles, some drywall, insulation): often not salvageable if moldy or contaminated, especially if wet too long
If water reached drywall insulation, baseboards, or flooring layers, removal is often required to prevent trapped moisture and microbial growth. “In-place” drying can work in some scenarios, but it must be properly assessed, monitored, and executed by RainFire Restoration.
Typical ranges:
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Drying: often 2–3 days (sometimes longer, depending on materials and saturation)
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Repairs/rebuild: days to weeks, depending on how much has to be removed and replaced
To get started, contact (385) 336-7246 to begin the process.
Mold can begin within 24–48 hours if materials stay wet. Your #1 priority is rapid drying and humidity control.
To get started, contact (385) 336-7246 to begin the process.
Ensure safety first: turn off electricity/gas if it’s safe, avoid standing water (possible contamination + hidden hazards), then document damage (photos/video) and start drying ASAP (remove water, ventilate, dehumidify)
And Call Us at (385) 336-7246 for assistance.
Fire Mitigation FAQ’s
Ensure everyone is safe, don’t re-enter until cleared, contact your insurer, secure the property (board-up/roof tarp), and start documentation (photos, item list). Then call us at RainFire Restoration for an emergency assessment.
Get started in restoring the fire damage with RainFire Restoration. Call us at (385) 336-7246 for that emergency assessment.
Fire damage repair focuses on rebuilding and fixing what was damaged or destroyed (framing, drywall, roofing, electrical, finishes). Fire restoration includes cleaning, deodorizing, and salvaging. Most projects require both, in sequence.
Get started in restoring the fire damage with RainFire Restoration. Call us at (385) 336-7246 for assistance in navigating the it all.
Most fire-damaged homes can be repaired, even after significant fires. Tear-down is only required when structural integrity is compromised beyond safe repair or when costs exceed replacement value.
Get started in restoring the fire damage with RainFire Restoration. Call us at (385) 336-7246 for assistance in navigating the whole process.
Safety is determined through structural assessments, checking framing, load paths, foundations, roof systems, and heat exposure levels. Visual damage alone isn’t enough—hidden heat damage is common.
Get started in restoring the fire damage with RainFire Restoration. Call us at (385) 336-7246.
Usually no, especially if utilities, air quality, or structural elements are affected. Many homeowners use temporary housing through insurance ALE coverage during repairs.
Get started in restoring the fire damage with RainFire Restoration. Call us at (385) 336-7246 for assistance.
Yes. Improper repairs can lead to structural failure, lingering odors, corrosion, electrical issues, and indoor air quality problems. Proper repair prevents long-term liability and health risks. That is why it’s important to call us!
Get started in restoring the fire damage with RainFire Restoration. Call us at (385) 336-7246 to begin.
Choose a contractor experienced in fire-specific reconstruction, insurance coordination, code compliance, and integrated restoration. Fire damage repair is not the same as standard remodeling. All of which we at RainFire Restoration have extensive experience and specialized trades expertise to employ for your project.
Get started in restoring the fire damage with RainFire Restoration. Call us at (385) 336-7246 for assistance.
Days for emergency stabilization and initial cleaning, weeks to months for full rebuild, depending on structural damage, contents volume, and permitting/insurance approvals. (Mitigation/cleaning is faster than reconstruction.)
Get started in restoring the fire damage with RainFire Restoration. Call us at (385) 336-7246 to start the process.
Usually, yes for covered fire losses, including many cleaning/restoration costs and damaged contents, subject to your policy limits/deductible and documentation requirements. Your insurer may also require a scoped estimate and proof. (Always verify your specific policy.)
Call us at (385) 336-7246 for a restoration assessment today.
If your home is unlivable from a covered loss, ALE typically reimburses the extra cost of living elsewhere (hotel/rent, meals beyond normal, etc.) up to policy limits. Save receipts
Get started in restoring the fire damage with RainFire Restoration. Call us at (385) 336-7246 for assistance in navigating the insurance process.
Reconstruction & Remodeling FAQ’s
Sometimes, but only if: air quality is safe, utilities are stable, and work zones can be isolated. For offices, dust/noise and safety compliance often make partial shutdowns more practical.
To get started, contact (385) 336-7246 to begin the process.
Depends on scope, permits, and materials.
Drying/mitigation often takes ~5–7 days, while rebuilds can range from days to months for larger losses.
To get an assessment, contact us (385) 336-7246 to begin the process.
It’s the written blueprint for what gets replaced, repaired, and billed. If it’s vague, you get delays, change orders, and insurance friction. A tight scope keeps the project moving, and that is what we provide to each one of our clients – a transparent and welcoming experience in one of the most trying times of their lives.
To get started, contact (385) 336-7246 to begin the process.
When you open walls, codes may require updates (electrical, sprinklers, ADA, ventilation, etc.). Some policies include code/ordinance coverage, but not all. We play it all above board, we do not ‘cut any corners’ when it comes to your home’s or office’s restoration and reconstruction. We do everything right the first time, every time.
To get started, contact (385) 336-7246 to begin the process.
We are a full-service mitigation + reconstruction firm, which reduces handoff delays and scope gaps. We can take you from the initial incident all the way to handing you back the keys with everything restored to like-new.
To get started, contact (385) 336-7246 to begin the process.
Value usually comes from functional improvements + broad buyer appeal: kitchens/baths done well, improved layout/flow, lighting, flooring, paint, and curb appeal. The best ROI often comes from fixing what buyers notice immediately (dated finishes, poor lighting, worn surfaces).
To get started, contact (385) 336-7246 to begin the process.
The Quick and Accurate Answers are:
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An Estimate: rough range before full scope is defined.
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A Quote: priced scope with assumptions and allowances.
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The Bid: usually a fixed price tied to detailed plans/specs.
Best outcomes happen when you price from a defined scope.
To get started with an assessement, contact (385) 336-7246 to begin the process.
Verify license/insurance/certifications, review recent similar projects, check references, reviews, and Utah’s Consumer Protection agency reports, confirm written scope + payment schedule, and make sure they use clear change orders. If the estimate is vague, expect surprises. All of which we at RainFire have in good order, plenty of, and detail everything throughout the whole process from start to finish.
To get started with an assessement, contact (385) 336-7246 to begin the process.
Most of the time, if not all the time, yes. If you’re changing structural elements, plumbing, electrical, HVAC, windows/egress, or adding square footage. Cosmetic work (paint, flooring, cabinets in place) often doesn’t, but rules vary by city and county.
To get started with an assessment, contact (385) 336-7246 to begin the process.
Most projects follow: Design/Selections (2–8+ weeks), Permits (2–12+ weeks), Construction (2–16+ weeks depending on scope). Kitchens and baths take longer because of trades coordination and lead times.
To get started with an assessment, contact (385) 336-7246 to begin the process.
It depends on the scope you need or want, finishes, and local labor, but most remodels fall into three buckets: cosmetic updates (lowest), mid-level renovation (most common), and full gut remodel (highest). The fastest way to get accurate is a site visit + scope + finish level.
To get started with an assessment, contact (385) 336-7246 to begin the process.
